Agenda – cws2026.com

Workshop
Agenda

International Collection Workshop · Albena, Bulgaria · 2 – 5 June 2026

Day 1
Tuesday, 2 June 2026
Arrivals & Free Time
Delegates arrive throughout the day. No scheduled programme.
Buffet dinner at the hotel included.
Day 2
Wednesday, 3 June 2026
9:00
CEO Presentation
Tamás Hák-Kovács +
●Sky + Wind Conference Room (opposite reception)
9:20
Opening and Welcome
Tibor Csonka +
●Sky + Wind Conference Room (opposite reception)
9:30
Bulgarian Introductory Presentation
+
●Sky + Wind Conference Room (opposite reception)
10:00
Impacts of the Euro Adoption
+
●Sky + Wind Conference Room (opposite reception)
10:30 Coffee Break — 10:30 to 10:45 +
●In front of Sky + Wind Conference Room (opposite reception)
10:45
Strategic Directions
HQ +
●Sky + Wind Conference Room (opposite reception)
11:15
Best Practices — Recap from the Expert Modules
CA Team +
●Sky + Wind Conference Room (opposite reception)
11:45
Macroeconomic Outlook
Gergely Tardos +
●Sky + Wind Conference Room (opposite reception)
12:30
Economic Environment: Impact on Retail and Corporate Lending
Zsolt Ardó +
●Sky + Wind Conference Room (opposite reception)
13:15 Lunch Break — 13:15 to 14:15 +
●Blue Essential Restaurant, 2nd floor
14:15
Country Presentations
Heads of Collection +
●Sky + Wind Conference Room (opposite reception)
  • 14:15 – 14:30 OBS
  • 14:30 – 14:45 OBRu
  • 14:45 – 15:00 MOB
  • 15:00 – 15:15 OBHr
  • 15:15 – 15:30 Ipo
+
●Sky + Wind Conference Room (opposite reception)
16:00
Balchik's Botanical Garden & Palace + Dinner
+

16:00 – NB! exact time, two buses at the main hotel entrance
16:30–18:00 Botanical Garden & Palace
18:00–19:30 Free time
19:30–23:00 Dinner at Restaurant “Corona” (map)

23:00 – Buses depart for the hotel (map)
Day 3
Thursday, 4 June 2026
9:00
Mini Workshops — Session I
+
Room allocation:
  • Retail Collection – Sky Conference Room (opposite reception)
  • Corporate Collection – Wind Conference Room (opposite reception)
  • Reporting – Sea Conference Room (3rd floor)
Retail topics:
  • Handbook modifications
  • New RSG and logic
  • Regulation of responsibility and monitoring of leasing entities
  • Group-level collection software
  • AI in Collection
  • Debt Collection in digital times
  • Dynamic prioritization in retail collection
Corporate topics:
  • Corporate Handbook – major changes 2026
  • Fluenta Analytics – data upload, reporting, and sourcing directions
  • Corporate Collection Incentive Framework
  • Impairment process development
  • Revised Collateral Recovery Results
  • OBS Corporate bond overview
  • Cross-Border Financing of OBS
  • International Lending
  • Ipoteka automatization CRC
Reporting topics:
  • Data quality framework
  • Group Database developments
  • Status of break-even model implementation
  • Segment KPI pilot implementation
  • Data flow from subsidiaries to HQ
  • Automation opportunities in reporting
  • Monitoring reports by DMD (retail, corporate, KPIs, etc.)
  • Closing and takeaways
10:30 Coffee Break — 10:30 to 10:45 +
●In front of Sky + Wind Conference Room (opposite reception)
10:45
Mini Workshops — Session II
+
Room allocation:
  • Retail Collection – Sky Conference Room (opposite reception)
  • Corporate Collection – Wind Conference Room (opposite reception)
  • Reporting – Sea Conference Room (3rd floor)
Retail topics:
  • Handbook modifications
  • New RSG and logic
  • Regulation of responsibility and monitoring of leasing entities
  • Group-level collection software
  • AI in Collection
  • Debt Collection in digital times
  • Dynamic prioritization in retail collection
Corporate topics:
  • Corporate Handbook – major changes 2026
  • Fluenta Analytics – data upload, reporting, and sourcing directions
  • Corporate Collection Incentive Framework
  • Impairment process development
  • Revised Collateral Recovery Results
  • OBS Corporate bond overview
  • Cross-Border Financing of OBS
  • International Lending
  • Ipoteka automatization CRC
Reporting topics:
  • Data quality framework
  • Group Database developments
  • Status of break-even model implementation
  • Segment KPI pilot implementation
  • Data flow from subsidiaries to HQ
  • Automation opportunities in reporting
  • Monitoring reports by DMD (retail, corporate, KPIs, etc.)
  • Closing and takeaways
11:30
Mini Workshop Outcomes
+
●Sky + Wind Conference Room (opposite reception) — Group Photo
11:45 Lunch — 11:45 to 13:00 +
●Blue Essential Restaurant, 2nd floor
13:00
Country Presentations
Heads of Collection +
●Sky + Wind Conference Room (opposite reception)
  • 13:00 – 13:15 OBSr
  • 13:15 – 13:30 CKB
  • 13:30 – 13:45 OBU
  • 13:45 – 14:00 OBA
  • 14:00 – 14:15 DSK
+
●Sky + Wind Conference Room (opposite reception)
14:45
Discover Varna + Free Time in the City
+

14:45 – NB! exact time, two buses at the main hotel entrance
15:30–16:15 – Dolphinarium and return to buses
16:45–17:15 – Archaeological Museum
17:15–18:20 – Free Time in Varna City Center (recommended itinerary – map)
18:20 – NB! exact time, buses depart for the hotel, meeting point (map)

20:00
Dinner & Night Club at the Hotel
+

20:00 Official Dinner, Sea Hall, 3rd floor
23:00 Ganvié Beach Bar (map)
Day 4
Friday, 5 June 2026
11:30
Trip to Nessebar
+

11:30 – NB! exact time, a bus at the main hotel entrance
13:00 – free time in Obzor
14:15 – NB! exact time, the bus departs for Nessebar
18:30 – NB! exact time, the bus departs for Burgas Airport (Hungarian group)

* For guests outside the Hungarian group, the bus will return via Nessebar to Varna and Albena around 19:30, coordinator Georgi Popov (+359 883 308 208)

Contact the Organizers

Organizer
Yordan Mishev
0899 606 555
Organizer
Anica Bobák
067 066 01027
Download a PDF file with the Agenda